CUSTOMER SERVICE: Customer service hours are 8:30am – 6:30pm Monday-Thursday, 8:30am - 6:00pm Friday, EST. Orders must be submitted in writing. WOWLine cannot be held responsible for delays due to incomplete purchase orders or payment. Order and shipping confirmations will be sent to the email address provided on the purchase order.
PAYMENTS: We accept all major credit cards and company checks. Net 30 credit terms will be granted upon approval of credit references. Instant credit checks are available if ASI# is provided and meets credit approval. A resale certificate is required for all states or sales tax may be added to orders.
ONLINE PAYMENTS: You can pay any open invoice online. Click Here for our secure online payment portal.
PRODUCTION TIME: Standard production times are as follows and begin AFTER proof approval:
3-5 Business Days – 1 color imprint on plastic items & crayons.
7-10 Business Days –Fabric, metal, foam,glass and tech items. Multicolor and laser engraved logos.
15 Business Days – Candles, diffusers and decals.
90-120 Days – estimated turnaround time for custom overseas items.
Unimprinted merchandise will ship in 1 business day. Orders must be received by 1pm EST to count for that day. Add 2 business days for orders over 5,000 pieces. Call for production time for orders over 10,000 pieces..
SHIPPING: Orders ship via UPS or FedEx. WOWLine cannot be held responsible for shipping delays caused by couriers, natural disasters or anything else beyond our reasonable control. Shipping quotes are provided as a courtesy and are estimates only, factory cannot be held responsible for differences between actual and estimated shipping charges. Packaging information provided throughout the catalog is subject to change at any time.
SPLIT SHIPMENTS: Add $10 (V) per location if more than two shipping destinations are required.
RETURNS: Claims must be made within 30 days of invoice and must be approved in advance by obtaining a return authorization number. Imprinted merchandise is not returnable. Blank merchandise will be accessed a 15% restocking fee. Glow products and headwear are not returnable.
SAMPLES: Samples of imprintable items under $5.00(R) are free of charge, provided customer gives their UPS or FedEx shipping # for freight. WOWLine cannot provide samples of products which we do not imprint.
QUOTES: Please email or fax requests for large quantity or custom quotes. This is to ensure accuracy for both parties.
SET UP CHARGES: See Product Details on Product Page.
RUNNING CHARGES: Product pricing includes a one color, one location imprint unless otherwise noted. Orders will be accessed additional per piece running charges for additional colors, location imprints and decals. Running charges vary depending on the product and print process. Additional location and additional color run charges are listed on the Product Pages.
LESS THAN MINIMUM: Add $25 (V) for half absolute minimum quantity. WOWLine reserves the right to exclude certain items including crayons and closeout items..
CHANGE OF INK: Add $25 (V) per color.
ART PROOFS: Requests for art proofs must be stated on purchase order, add $8 (V). WOWLine reserves the right to send a proof in the event that artwork may print poorly. Proofs will be sent within 24 hours. Production time begins upon proof approval.
PRE-PRODUCTION PROOFS: Add $30(V) plus all applicable set-ups and second color/location running charges. Production time begins after written approval of the preproduction sample.
ART REQUIREMENTS: If more than one color, please provide separations and composites. Emailed EPS or AI files preferred. Our art department is PC based but will accept files if they meet our art requirements. Do not use word processing programs. Convert all art into outline or vector form. If not possible, all fonts must be included with art. Raster art, such as a photo, JPEG, TIFF, GIF, or Quark & Pagemaker files are not acceptable. Please enclose a hard copy printout in black and white with orders to verify correct artwork and fonts were received. Artwork may be sent on CD or via e-mail. E-mail artwork with the PO# in the subject line. Orders will not be processed until acceptable artwork is received. Imprint size may vary based on artwork provided.
ART CHARGES: $75 (V) per hour. Art charges may vary depending on the work needed. Please contact customer service to discuss your specific needs.
PMS MATCH: Add $40(V) per color. WOWLine’s stock PMS colors are listed below and are available at no additional charge.
REORDERS: Add $25.00(V) per color/location plus standard second color/location running charges and PMS Matching Charges, unless otherwise noted under item description. Tech and Krazy Straw® Cups items will be charged a full set up charge for reorders. Please refer to your previous purchase order number.
RUSH SERVICE: Orders allowing less than standard production will be accessed a rush charge. Please call for rates as they vary based on the item and quantity.
OVERRUNS: WOWLine reserves the right to ship 5-7% over/under quantity stated on purchase order. For exact quantities, add $15(V).
CANCELLATIONS & CHANGES: Cancellations or changes to orders must be submitted in writing. Cancellations must be made well in advance to the scheduled ship date. Changes may result in a delay of the original ship date. WOWLine cannot be held responsible if a cancellation or change is sent after the order has printed or shipped.
DISCLAIMER: Prices are subject to change, however WOWLine will request approval of price discrepancies before processing orders. Due to variances in the manufacturing process along with circumstances beyond our control, color and style of products may vary. In order to be compliant with federal laws, some products may have preprinted information such as country of origin and tracking numbers. Children’s products may contain tracking information not shown in images.
Apple, iTunes, iMac, iPad, iPad Mini, iPod are trademarks of Apple Inc., registered in the U.S. and other countries. The Bluetooth™ word mark and logos are registered trade-marks of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. (iPad, iPhone, iPod, smartphones, MP3 players and other tablets are NOT included.)
QUALITY & SAFETY INITIATIVES: As a 5-star ASI rated company and an A rated supplier on Sage, WOWLine constantly strives to prioritize safety compliance and exceed customer satisfaction. All of our products geared towards children are tested and comply with the Consumer Product Safety Improvement Act (CPSIA) of 2008.
Our sunglasses have UVA and UVB protection and our art supplies are non-toxic. In addition, our kitchen and
anti-bacterial categories are FDA tested and our Krazy Straw® cups are BPA-free.
WOWLine is an early adopter of PPAI’s product safety awareness compliance program. We utilize accredited third party testing labs for testing of products and maintain General Certificate of Compliance (GCC) forms for all items that fall under CPSIA. In addition, WOWLine satisfies tracking label requirements when reasonably practical. We make every effort to comply with not just CPSIA standards, but all federal standards. We will continue our comprehensive testing and documentation program and always look to improve our quality and safety efforts.