CUSTOMER SERVICE: Customer service hours are Monday-Friday, 8:30 am - 7pm EST. Orders must be submitted in writing. WOWLine cannot be held responsible for delays due to incomplete purchase orders or payment issues. Order and shipping confirmations will be sent to the email address provided on the purchase order.
PRODUCTION TIME: Standard production times are as follows and begin AFTER proof approval:
- 3-5 working days - 1 color imprints, imprinted plastic items and crayons.
- 7-10 working days - multiple color imprints, fabric, metal items, foam items, WOWTech debossed, laser engraved and silk screen items.
- 15 working days - coloring books, decal medallion beads.
- 90 days - estimated turnaround time for custom overseas orders.
Orders for unimprinted merchandise will ship within 24 hours. Orders must be recieved by 1pm to count for that day. Add 2 business days for orders over 5,000 pieces. Call for production time for orders over 10,000 pieces.
SHIPPING: Orders ship via UPS or FEDEX. WOWLine cannot be held responsible for shipping delays caused by couriers, natural disasters, or anything else beyond our reasonable control. Shipping quotes are provided as a courtesy and are estimates only. WOWLine cannot be held responsible for differences between actual shipping charges and estimated charges. Packaging information listed is subject to change at any time.
SPLIT SHIPMENTS: Add $10 (V) per location if more than two shipping destinations are required.
RETURNS: Claims must be made within 30 days of invoice and must be approved in advance by obtaining a return authorization number. Imprinted merchandise is not returnable. Blank merchandise will be accessed a 15% restocking fee. Glow products and headwear are not returnable.
SAMPLES: Samples of imprintable items under $1.65 (R ) are free of charge, provided customer gives their UPS or FEDEX shipper # for freight. WOWLine cannot provide samples of items which we do not imprint. If you require a sample of a non-imprintable item, then a full pack must be purchased.
QUOTES: Please email or fax requests for large quantity or custom quotes.This is to ensure accuracy for both parties.
CO-OP PROGRAMS: Co-op programs will be granted end quantity pricing with purchase of the minimum quantity requirement. All other charges such as set ups, pms matches, etc are applicable. A copy of the catalog or website link with our product must be provided to qualify. Purchase orders must clearly state "Pricing per co-op program". Accounts will be evaluated yearly to determine continued eligibility.
SET UP CHARGES: Orders will be accessed a set up charge, per color, per location.
- $40.00 (V) - coloring books
- $50.00 (V) - plastic, pinhole lens sunglasses, metal, fabric, foam items and crayons.
- $60.00 (V) - WOWTech silk screen, debossed or laser engraved items.
- $90.00 (V) - 4 color process decal medallions
MULTIPLE COLOR IMPRINTS: Catalog pricing includes a one color, one location imprint unless otherwise stated. Orders will be accessed additional per piece running charges for additional color and additional lcoation.
- additional color run charge: 4 pack crayons: $.12 (V), all other crayons, plastic, fabric, metal items: $.25 (V), power banks, power sticks and car chargers: $.95 (V)
- additional location run charge: plastic, fabric and metal items: $.30 (V), silk screen power stick, WOWTech tablet cases: $.95 (V), laser engraved power sticks: $1.00 (V).
PAYMENTS: We accept all major credit cards and company checks. Net 30 credit terms will be granted upon approval of credit references. Instant credit checks are available if an ASI # is provided and meets credit approval. A resale certificate is required for all states or sales tax may be added to orders.
LESS THAN MINIMUM: Add $25 (V) for 1/2 absolute minimum quantity. WOWLine reserves the right to exclude certain items. Excludes crayons.
CHANGE OF INK: Add $25 (V) per color.
ART PROOFS: Requests for art proofs must be stated on purchase order, add $8 (V). WOWLine reserves the right to send a proof if artwork may print poorly. Proofs will be sent within 24 hours. Production time begins upon proof approval.
PRE-PRODUCTION PROOFS: Add $30 (V) plus all applicable set up and second color /location running charges. Production time begins after written approval of the preproduction sample.
ART REQUIREMENTS: If more than one color, please provide seperations and composites. Emailed EPS or AI files preferred. Our art department is PC based but will accept files if they meet all art requirements. Do not use word processing porgrams. Convert all art into outline or vector form. If not possible, all fonts must be included with art. Rastor art, such as photo, JPEG, TIFF, GIF, or QUARK and PAGEMAKER files are not acceptable. Please enclose a hard copy printout in black and white with orders to verify that the correct artwork was recieved. Artwork may be sent on CD or via email. Email artwork to email@example.com with the po # in the subject line. Orders will not be processed until usable artwork is recieved. Imprint size may vary based on the artwork provided.
ART CHARGES: $75 (V) per hour. Art charges may vary depending on the work needed. Please contact customer service to discuss your specific needs.
PMS MATCH: Add $40 (V) per color. WOWLine's stock colors are available at no charge and are as follows:
- PMS 286C Blue
- PMS 300C Blue
- PMS 288C Blue
- PMS 295C Blue
- Process Blue
- Reflex Blue
- PMS 348C Green
- PMS341C Green
- PMS 526C Purple
- PMS 423C Gray
- PMS 208C Maroon
- PMS 202C Burgundy
- PMS 168C Brown
- PMS 165C Orange
- PMS 485C Red
- PMS 185C Red
- PMS 199C Red
- PMS 118C Gold
- PMS 871C Metallic Gold
- PMS 877C Metallic Silver
- PMS 213C Pink
- PMS 3135C Turquoise
- PMS 107C Yellow
REORDERS: Add $15 (V) per color/location plus standard second color/location running charges and PMS matching charges, unless otherwise noted under item description. WOWtech items will be charged a full set up charge for reorders. Please refer to your previous purchase order number.
RUSH SERVICE: Orders allowing less than standard production will be accessed a rush charge. Please call for rates as they vary based on item and quantity.
OVERRUNS: WOWLine reserves the right to ship 5-7% over/under quantity stated on purchase order. For exact quantities, add $15 (V).
CANCELLATIONS & CHANGES: Cancellation or changes to orders must be submitted in writing. Cancellations must be made well in advance to the scheduled ship date. Changes may result in delays to the original ship date. WOWLine cannot be held responsible if a cancellation or change is sent after an order prints or ships.
DISCLAIMER: Prices are subject to change, however WOWLine will request approval of price discrepencies before processing orders. Due to variances in the manufacturing process along with circumstances beyond our control, color and style of products may vary. In order to be compliant with federal laws, some products may have preprinted information such as country of origin or tracking numbers.
Apple, iTunes, iMac, iPad, iPad Mini, iPod are trademarks of Apple Inc., registered in the U.S. and other countries. The Bluetooth™ word mark and logos are registered trademarks of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. (iPad, iPhone, iPod, smartphones, MP3 players and other tablets are NOT included).